Testimonials

Most of our business comes from referrals from customers like you. We strive to provide excellent customer service. Below, you can read actual comments submitted by our customers. If you would like to submit a testimonial please go to our Contact Us Page.

Needed a new part. Also checked entire system for problems/no other problems found.Postell came the NEXT day to service our air conditioner. They had to drive to N. Charleston to pick up a part and completed the whole project within two hours. Very nice young men who were professional. I definitely will use them again. I recommend them to anyone. .......Annette Sausser, May 08, 2009

Replaced heat pump for upstairs. Two heat pumps replaced by another local firm approximately 12 years ago. The upstairs unit started leaking freon over a year ago. Twice the installer came out and added freon at a charge of >$200, but never went into the attic to look for a leak. The most recent time was 3 months ago and his service call lasted no more than 10 min. The system stopped working on Friday, 8/16/10. I decided to call a different company for service and selected Postell's based on the Angies List reviews. I called on Friday night to leave a message and was surprised when George Postell answered. Since we are very close to his home, he volunteered to waive the weekend charge and came out on Saturday. He inspected the system thoroughly and showed me the corroded coils in the attic unit. He explained the repair options and gave approximate prices for the repair and options on new units. I elected to go with a new unit that qualified for the tax credit. He was able to get quotes on available units on Sunday and called me Sunday night with a quote for a 15 seer tax credit qualified system. We agreed on the price and scheduled the installation for 8:30 AM the next morning. He came in with a very professional crew and had the unit installed and running by 2 PM. We could not have been more pleased with the results. A very small point, but an indication of a customer focused organization: George insisted on removing his shoes before coming into the house, and also had his crew do the same. When they finished they cleaned up thoroughly, and even volunteered to vacuum the house. This was a huge contrast to the experience we have had with the other local firm, which we have been using for 17 years. We expect to replace the downstairs unit next year and George will get the business.........Benjamin Bruner, August 16, 2010

Came on time, checked the system and made necessary repairs. They were thorough and very professional. Excellent job........Annette Sausser, June 15, 2011

Lightning struck my A/C compressor and destroyed the dual capacitor. Postell's came out on a Sunday evening, had the replacement part in the van , and fixed the compressor within an hour. We had accepted the emergency rate, and were grateful to have our AC fixed. I was heading out on a fishing trip the next day, leaving my wife and 2 year old home. June in Charleston can be hot and humid, so I was given peace of mind........Sofia Ward, June 08, 2011

Replaced the fan motor and fan motor cage. System is back up and working great.......Kyle Flowers, December 15, 2011

George provides quality work for the right price. He comes right out for emergencies and outbids the competition for planned repair and maintenance. I highly recommend this local family business......Burns Wetmore, May 22, 2013

To Submit a Testimonial, Send us a request on our Contact Us page,
or call (843)889-1829 or (843)224-4246
or email info@postellsheatingandac.com